Kryptis Support

Contact support

Email support@kryptis.app. Include your Kryptis version, iPhone model, iOS version, and the steps that led to the problem.

Never send your PIN or recovery key. Do not attach private vault content unless you have intentionally removed anything sensitive.

Frequently asked questions

What if I forget my PIN?

Use the recovery options available inside Kryptis. Kryptis cannot retrieve your PIN or recovery key, so keep an independent copy of your recovery key somewhere secure.

How do I restore a purchase or manage a subscription?

Use Restore Purchases inside Kryptis for eligible purchases. Manage renewals and cancellations from your device's subscription settings.

Why did my Burner Email inbox disappear?

Burner Email addresses and their messages are temporary. Each inbox expires automatically after 24 hours, so save anything you need before its timer ends.

Why will a video URL not download?

Kryptis can save media only from supported public URLs. A download may fail when the source requires a login, blocks downloads, removes the media, or uses an unsupported format. Only download media you have permission to save.

Can support recover or view my vault?

Support cannot retrieve your PIN or recovery key and cannot remotely open your encrypted vault. Never email private vault contents unless you have intentionally removed anything sensitive.

Policies

Read the Privacy Policy and Supplemental Terms of Use.