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Support

Updated September 5, 2026

Answers to the questions we hear most, and how to reach us when something is not covered here.

Contact support

Email support@kryptis.app and we will get back to you as soon as we can. Plain English is fine: tell us what you were trying to do and what happened instead.

  • Your iPhone model and iOS version.
  • The Kryptis version, shown under Settings → About Kryptis.
  • Your Support ID. The app adds it automatically when you use Settings → Contact Support.

Never send your passcode or recovery words

Tuvo Labs cannot recover a forgotten vault passcode or recovery secret and will never ask for them. Leave them out of any message.

Start here

What is Kryptis?

Kryptis is a private vault for photos, videos, and contacts on your iPhone. It encrypts the copies you save inside the app and puts access behind your vault passcode.

How do I get started?

Create your passcode, then add photos, videos, or contacts to your vault. Use albums to organize your media.

Does Kryptis work without the internet?

You can unlock Kryptis and view saved photos, videos, and contacts offline. Burner Email, downloads, iCloud sync, and purchases need an internet connection.

How much storage does Kryptis use?

Kryptis uses the available storage on your iPhone. You can check it in iPhone Settings → General → iPhone Storage.

Encryption & privacy

What does encryption mean?

Encryption turns readable information into scrambled data. The right key is needed to turn it back into a photo, video, contact, or other readable content.

Where are my vault files stored?

Kryptis stores your files in an encrypted vault on your iPhone.

Why does Kryptis ask for permissions?

Permissions let you use specific features: Photos for importing or exporting media, Camera and Microphone for capture, Contacts for importing people, Local Network for Local Transfer, and notifications for supported alerts.

Passcode & recovery

What if I forget my vault passcode?

If you set up Recovery Keys and still have the correct words, use the recovery option on the lock screen to regain access and set a new passcode.

What are Recovery Keys?

Your Recovery Keys are twelve words that let you reset a forgotten vault passcode. Save them in order somewhere you can access outside Kryptis.

How do I save or replace my Recovery Keys?

Save your words when you create them. To replace them, open Settings → Recovery Keys and save the new set. Existing backups still use the words they were created with.

Can I use Face ID instead of typing my passcode?

Open Settings → Passcode Settings and turn on Face ID Unlock. Allow access and complete the Face ID check to enable it.

How do I change my passcode?

Open Settings → Passcode Settings → Change Passcode and follow the steps. Existing backups still use the passcode they were created with.

Backups & restoring

How do I make an encrypted backup?

Open Settings → Create Encrypted Backup and follow the steps. Save the finished file to iCloud Drive or a folder outside Kryptis.

What does a manual encrypted backup contain?

Your backup includes the photos, videos, albums, encrypted contacts, and Saved Emails in your current vault.

Where should I save my backup?

Choose iCloud Drive, a computer, or a folder outside Kryptis. The Files button lets you pick a location.

Which passcode do I need to restore a backup?

Use the passcode that was used when that backup was created, even if you have since changed your vault passcode. After restoring, that backup passcode becomes the app’s passcode.

What is the optional extra security on a backup?

It adds a second lock using your Recovery Keys. Restoring that backup then requires both its passcode and its recovery words.

How do I restore an encrypted backup?

Open Settings → Restore Encrypted Backup, choose your file, and enter its backup passcode and Recovery Keys if requested. Restoring replaces the current vault with the backup.

How do I move my vault to a new iPhone?

Create an encrypted backup on your old iPhone. Save it somewhere your new iPhone can access, then install Kryptis and choose Restore Encrypted Backup.

Why did creating or restoring a backup fail?

Check the available space on your iPhone and at the save location. Make sure the backup file has finished downloading and use the passcode it was created with.

How do I keep my files when reinstalling Kryptis?

Before deleting Kryptis, save an encrypted backup to iCloud Drive or another folder outside Kryptis. After reinstalling, choose Restore Encrypted Backup to bring your vault back.

Automatic iCloud Sync

What does Automatic iCloud Sync do?

It keeps an encrypted backup of your vault’s supported data in iCloud Drive. It is a backup-and-restore feature, not live two-way merging between devices.

How do I turn it on?

Open Settings → Automatic iCloud Sync. Set up Recovery Keys if requested, then confirm your vault passcode to authorize encrypted backups.

How do I know my vault has reached iCloud?

Open Settings → Automatic iCloud Sync to see the status and last successful sync. Keep Kryptis open while an upload finishes.

Does iCloud Sync keep a history of every change?

No. Each successful update replaces this device’s previous automatic backup. Different devices keep separate backups rather than merging them.

Does automatic sync back up Saved Emails too?

Use a manual encrypted backup to include Saved Emails. Automatic iCloud Sync backs up your media and contacts.

Does turning sync off delete the cloud backup?

No. Turning off sync stops future updates but leaves the existing backup in iCloud. Erasing the local vault also does not erase that separate cloud copy.

Why is iCloud Sync paused or not up to date?

Check the screen’s message, internet connection, iCloud sign-in, available storage, and Premium access. A passcode or Recovery Key change can also require you to authorize sync again.

Photos, videos & albums

How do I add photos and videos?

Use the add-media control and choose the available import source, such as Photos or Files. Select the items and destination, then wait for the import to finish.

Are the originals removed from Apple Photos?

Importing keeps the originals in Apple Photos. To remove them after import, enable Auto-Delete Media After Import in Settings and confirm the iOS deletion prompt.

Why can I still see an original in Photos after deleting it?

Apple Photos has its own Recently Deleted area, separate from Kryptis. Items normally stay there for up to 30 days unless permanently removed sooner.

What is the difference between an album and Favorites?

Albums organize your media. Favorites is a smart collection of items you mark with the heart across your vault.

Does deleting an album delete its contents?

Yes. Deleting a custom album permanently deletes its contents and sub-albums. This does not send those contents to Recently Deleted.

Can I recover a deleted photo or video?

Individually deleted media goes to Kryptis’s Recently Deleted area for a 30-day recovery period. Open the trash from Albums to see what is still available; restoring deleted items is a Premium feature.

What do Hide thumbnail and Unhide thumbnail do?

Hide thumbnail replaces an item's preview while keeping the file in your vault. Open the item's More menu and choose Unhide thumbnail to show it again.

How do I rename media, add notes, or change an album cover?

Open an item and tap More. Info opens its information screen; Rename and Notes take you straight to the matching field.

Use Set as album cover to choose that item as a cover, or Move to change its album. You can also change an album’s cover from Album Settings.

How do I get my originals back out of Kryptis?

Open a photo or video, tap Share, and choose where to save or send it.

Private camera

Where do photos from the private camera go?

Captures are prepared inside Kryptis and imported into the vault. Wait for any processing or import to finish, then check the saved item in its album.

How does face blur work?

When enabled, Kryptis detects faces and applies blur to the captured image or recorded frames. You can choose the available blur coverage in the camera controls.

Why does Live Photo capture stop when blur is on?

Face blur works with still photos and videos. Turn blur off to capture a Live Photo.

Why are some camera options unavailable?

Live Photos, HDR, and other capture options depend on the device, selected camera, capture mode, and permissions. Some options cannot be combined.

Encrypted Contacts

What are encrypted contacts?

Encrypted contacts are saved inside your Kryptis vault. Create a contact in the app or import one from Apple Contacts.

Does importing a contact delete the Apple contact?

A copy keeps the original in Apple Contacts. Move saves the contact in Kryptis and removes the Apple original after you confirm.

Why don’t I see all my contacts to import?

iOS may have granted Kryptis access to only selected contacts. Use the available access controls or iPhone Settings to allow the contacts you want to import.

How do I restore a deleted contact?

Open Recently Deleted in Contacts, select the contact, and tap Restore. Contacts stay there for 30 days. Restoring requires Premium.

Burner Email

What is Burner Email?

Burner Email gives you temporary addresses for receiving messages. You can have up to five active addresses, and each lasts 24 hours.

What happens when an address expires or I delete it?

The address stops receiving mail when it expires or is deleted. Save messages you want to keep in Saved Emails.

How do I keep a message?

Open the message and choose Save to Kryptis. A saved copy appears in Saved Emails and is encrypted locally in the vault.

Why are email images hidden?

Remote images can contact the sender’s servers when loaded. Kryptis leaves them hidden until you choose to load them.

Why hasn’t an email arrived?

Check your connection, confirm the exact address, and make sure it has not expired. Refresh the inbox and allow time for the sending service to deliver the message.

Can I use Burner Email to send or reply?

The current Burner Email feature is for receiving messages. It is not a full send-and-reply email account.

Downloads & Local Transfer

How does Download from Link work?

Paste a photo or video link into Download from Link and start the download. Supported media is saved to your vault. Some sites and private links are not supported.

Can I close the download screen while it runs?

Closing the download screen can leave the transfer running. Reopen Download from Link or check the transfer status to see its progress.

How do I use Local Transfer with a computer?

Connect your iPhone and computer to the same trusted Wi-Fi network. Open Settings → Local Transfer, start a session, then enter the displayed address in the computer’s browser and provide the session code.

Why can’t my computer connect or finish a transfer?

Check that both devices are on the same network, Local Network permission is allowed, and the displayed address and code are current. Guest Wi-Fi, VPNs, and firewalls can prevent devices from reaching each other.

Extra security tools

What is a Decoy Vault?

It is a separate vault opened with its own passcode. It shows its own albums and items rather than the main vault’s contents.

What does Self-Destruct Mode do?

It lets you create a separate self-destruct passcode. Entering that passcode at unlock triggers deletion of the local main and decoy vaults and their encryption keys.

When does Kryptis lock itself?

Open Settings → Passcode Settings → Auto-Lock and choose how soon Kryptis locks after you leave the app.

What is Facedown Lock?

When enabled, it lets Kryptis lock in response to placing the phone face down. It is a convenience for closing your vault quickly.

What does Intruder Alerts record?

Intruder Alerts records failed unlock attempts and takes a photo when camera access is available. Tap an attempt to view the photo full screen.

How do I change the app icon?

Open Settings → App Icon and choose an icon for your Home Screen.

Premium & getting help

Where can I see what Premium includes?

Open Kryptis Premium in Settings to see the available plans and included features.

Is Lifetime a subscription?

Lifetime is a one-time purchase. It does not renew monthly or yearly.

How do I restore Premium?

Choose Restore Purchases in Settings. For App Store purchases, use the Apple Account you bought with. Web purchases can be restored on the same device.

How do I manage or cancel my subscription?

Open Settings → Manage Subscription. Kryptis opens Apple's subscription controls for App Store purchases or the billing portal for web purchases.

Does canceling a subscription delete my vault?

Your vault stays in place when you cancel. Premium features remain available until your current access period ends.

What should I try if something isn’t working?

Check your storage, permissions, and internet connection, then reopen the screen. If you still need help, use Contact Support in Settings.

How do I contact support?

Use Contact Support in Settings or at the bottom of this FAQ. Tell us what you were trying to do, what happened, and the error message, if there is one.

Where can I read the privacy policy and terms?

Open Privacy Policy or Terms of Use in Settings. Those documents explain the broader service terms and data practices.

How do I change the app's appearance or language?

Open Settings → Customize App. Choose your appearance, language, or haptic settings. App Color, Album Layout, and Thumbnail Layout require Premium.

Kryptis by Tuvo Labs Limited Co

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